Refund Policy

You should be stoked when you unbox. If a blaster lands wrong — wrong item, damaged box, not what you ordered — here's exactly what we do.

The short version

• You have 30 days from delivery to request a return.
• Item must be unused, in original packaging, with all accessories.
• Refunds land back on your original payment method within 5–10 business days of us receiving the return (plus your bank's processing time).
• Damaged-in-transit or wrong-item issues? We cover return shipping. Change-of-mind returns? You cover it.

Eligible for return

• Unused blasters and accessories in original, sealed packaging.
• Items with all included darts, magazines, batteries, and inserts.
• Returns requested within the window above.

Not eligible for return

• Opened dart refills, foam ammo, and consumables (hygiene + safety reasons).
• Items damaged by misuse, modification, or normal wear.
• Final-sale items and clearance drops (flagged clearly at checkout).
• Gift cards.

How to start a return

1. Email support@blastersource.com with your order number and a photo of the item.
2. We'll reply within 1–2 business days with return instructions and an RMA reference.
3. Pack the item securely. Don't ship before you get the RMA — unauthorized returns can't be tracked or refunded.
4. Drop off with the carrier we name in your instructions.

Refunds

• Once your return is received and inspected, we email you the result within 2 business days.
• Approved refunds go back to the original payment method within 5–10 business days. Bank processing time is on top.
• We refund the item price. Original shipping is non-refundable unless the return is our fault (damaged, wrong item, defective).
• Partial refunds may apply if items return with missing parts or signs of use.

Exchanges

• Fastest path: return for refund, then place a new order. Stock moves fast and we can't hold items during a return.
• For damaged or wrong-item cases, we ship a replacement at no cost once we confirm the issue.

Damaged or defective on arrival

• Photograph the package and item before opening further, where possible.
• Email us within 7 days of delivery.
• We cover return shipping and either replace the item or refund in full.

Wrong item received

• Email us with your order number and a photo of what arrived.
• We send the correct item and a prepaid return label for the wrong one.

Lost in transit

• If tracking stalls or shows delivered but you don't have it, contact us within 14 days of the last tracking update.
• We open a carrier investigation. If the carrier confirms loss, we replace or refund.
• For unsigned deliveries marked "delivered" without proof, carrier outcomes vary by region. We work the case with you.

Address errors

• Once an order is dispatched we can't re-route it.
• If the address you entered was wrong and the parcel returns to us, we refund the item price (shipping non-refundable) or re-ship at your cost.
• Double-check unit numbers and postal codes at checkout.

International returns and customs

• Customers outside China are responsible for return shipping, customs declarations, and any duties or taxes on the return leg — unless the return is our fault.
• If a parcel is seized or destroyed by customs in transit, we handle it case-by-case. We can't refund items we never receive back unless carrier or customs records confirm the loss.
• Use a tracked, signed-for service for international returns. Untracked international returns are at your risk.

Regional notes

• China (Mainland) — local pickup options may be offered case-by-case via support.
• SEA, US/CA, EU/UK, AU/NZ, RoW — return process is the same; transit times and shipping costs differ. You ship to the address on your RMA.

Statutory rights

Nothing in this policy limits your statutory consumer-protection rights in your country of residence.

Questions

Email support@blastersource.com. We answer within 1–2 business days China time (Mon–Fri, excluding China public holidays).